Frequently Asked Questions

Frequently Asked Questions

How do I find an authorised Hayter Dealer?

Not comfortable doing the maintenance yourself? Contact your Hayter authorised service dealer for assistance. To locate a dealer near you, please use our online dealer locator.

What information should I have ready when contacting my dealer?

• Model and serial number of the machine. The model number will start with the word “CODE” which should also be included when contacting your dealer.
• Your proof of purchase receipt (for warranty enquiries)

Due to the wide variety of Hayter products, the dealer will need the model and serial number to identify the machine and locate the appropriate parts. Should you require warranty service, the dealer will ask you for your proof of purchase to confirm your warranty status.

What should I do before I start the mower?

Read the operator’s manual prior to first use (review as needed)

• Remove debris from the garden
• Check the oil level
• Use fresh fuel
• Follow all safety recommendations
• Ensure battery is fully charged

What if my machine will not start?

Some of the most common reasons a mower may not start are listed below:

• Ensure that you are using Fresh fuel (less than 30 days old).
  IMPORTANT: To reduce starting problems, add fuel stabilizer to the petrol, ensure it is mixed with petrol that is less than 30 days old
• Starting will be easier if the spark plug is in good condition. If in doubt, replace it. A new spark plug will be able to provide a better spark to ignite the fuel air mix within the engine. You should also make sure the spark plug wire is attached to the spark plug.
• A clean air filter helps make it easier to start your machine. A dirty filter will make it much more difficult for the engine to draw in air. Clean or replace the filter if it is dirty. A clean filter will also help keep dust out of the engine and reduce wear.
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• On 60 Volt battery products, follow the guidelines in the Operator’s Manual on charging the battery.
• On electric start models the battery should be charged at the beginning and end of the season. One charge may be enough to last through the whole season. If not, additional charging during the season may be necessary. Important: You cannot start the mower with the electric start or charge the battery unless you install the fuse.
• Review the starting procedures outlined in the Operator's Manual including the proper operation of the safety features of your unit.

For further assistance, please contact your local Authorised Service Dealer.

How do I obtain a replacement Owner’s Manual or Parts Manual?

Visit our manual finder to request or download a replacement Operator's Manual, Service Manuals or Parts Manual, you will need the model and serial number of your unit.

What should I do to prepare my machine for the mowing season?

See your Operator's Manual for further details on performing any of the maintenance mentioned, and please pay special attention to the safety warnings when following these procedures.

• Check blades for sharpness.
• Make sure the cutting deck is cleared of old clippings.
• Check pull cords to insure they are not frayed and are in good working condition.
• Check that attachments are connected and working properly.

What is the recommended maintenance schedule for my mower?

Maintenance schedules vary by model. We recommend that you consult your Hayter Operator's Manual.

How do I change the oil in my mower?

Recommended Oil type for Hayter Walk Behind Mowers, 4-Cycle engines – SAE 30W Detergent oil with an API service classification of SF, SG, SH, SJ, SL, or higher, such as our Hayter Lawnmower Engine Oil

• Run the engine for five minutes to warm the oil so it drains better. (Recommend only filling fuel tank with enough petrol to run for five minutes before changing oil.)
• Remove the dipstick.
• Tip the mower onto its side (air filter side up) to drain the used oil out through the oil fill tube into a drain pan. (Tipping the machine on its side is the recommended method by engine manufacturers.)
• Let oil drain completely.
• Tip the mower back up on its wheels and slowly pour new oil into the oil fill tube until oil level reaches the FULL line on the dipstick. (To properly check the oil level , wait one or two minutes after filling the engine with oil to allow it to settle. Wipe the dipstick clean, reinsert dipstick, remove dipstick and check oil level, repeat the process a second time.)
• Important Do Not Overfill – If you overfill the engine with oil you will need to remove the excess oil by following the oil draining steps listed above. Too much oil can cause engine damage or failure.

For complete step-by-step instructions, please consult your Operator's Manual.

Not comfortable doing the maintenance yourself? Contact your local Authorised Service Dealer for assistance.

Where can I find my warranty information on my product?

For information regarding Hayter’s warranty on your product’s warranty coverage, please refer to the Warranty section in your Operator's Manual.

What does my warranty cover?

Hayter promises to repair any Hayter consumer product at no charge if there is a defect in materials or workmanship of the unit. The warranty period varies from product to product.

Please contact your local Authorised Service Dealer or your Operator's Manual for full details.

How long is the coverage?

Toro U.K. Limited promises to repair any Hayter consumer product at no charge if there is a defect in materials or workmanship of the unit. The warranty period varies from product to product.

Please contact your local Authorised Service Dealer or your area or your Operator's Manual for full details.

Does the Lawnmower have to be Serviced to maintain the warranty coverage?

To qualify for the multi-year warranty, you must have the machine serviced annually by an Authorised Hayter Service Dealer.

Please contact your local Authorised Service Dealer or your Operator's Manual for full details.

Does my Lawnmower have a Lifetime Crankshaft Warranty?

All Hayter branded machines that are fitted with a genuine Hayter Friction Disc and Crank-Safe  Blade Brake Clutch (integrated Blade Brake Clutch (BBC) + Friction Disc assembly) as original equipment and used by the original purchaser in accordance with recommended operating and maintenance procedures, are covered by a Lifetime Warranty against engine crankshaft bending.  Machines fitted with friction washers, Blade Brake Clutch (BBC) units and other such devices are not covered by the Lifetime Crankshaft Warranty.

Please contact your local Authorised Service Dealer or your Operator's Manual for full details.